Privacy Policy
Last Updated: November 2025
This Privacy Policy explains how Laser Device Repair (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website laserdevicerepair.ca or use our services.
We are committed to safeguarding your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
We collect personal and technical information in the following ways:
A. Information You Provide Directly
When you use our website or request a service, we may collect:
Name, email address, phone number, and billing/shipping address
Business or clinic name
Device information (brand, model, serial number)
Service request descriptions, uploaded files, or messages
Payment information (processed securely by trusted third parties)
B. Information Collected Automatically
When you visit our website, our systems may automatically collect:
IP address, browser type, and operating system
Pages visited and time spent on our site
Cookies and analytics data (see Section 6)
2. How We Use Your Information
Your information may be used for the following purposes:
To provide and manage laser repair, maintenance, and spare-part services
To respond to inquiries and support requests
To prepare quotations, invoices, and confirmations
To process secure payments
To send service reminders and promotional offers (only with consent)
To improve website functionality and user experience
We process data only for legitimate business purposes under Canadian privacy regulations and with your consent when required.
3. Consent and Your Choices
By submitting your personal information through our website, email, or phone, you consent to its collection and use for the stated purposes.
You may withdraw your consent at any time by contacting privacy@laserdevicerepair.ca.
If you withdraw consent, we may be unable to continue providing certain services that rely on that data.
4. Data Retention
We retain personal data only as long as necessary to:
Complete the service or fulfill warranty obligations
Comply with Canadian legal and tax requirements
Maintain accurate business and service records
Typically, service data is retained for up to five (5) years after your last interaction, unless longer retention is legally required.
5. Data Sharing and Disclosure
We do not sell or rent personal information.
We may share limited data with trusted partners solely to:
Deliver shipments (courier or logistics companies)
Process payments (banks and payment gateways)
Maintain website hosting or IT systems
Comply with lawful requests from Canadian authorities
All partners are contractually required to maintain confidentiality and data security standards consistent with PIPEDA.
6. Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to enhance user experience and monitor performance.
Cookies may store basic data like:
Session identifiers
Language preferences
Website usage statistics
You can disable cookies via your browser settings at any time. Some website features may not function properly if cookies are disabled.
7. Data Security
We use industry-standard safeguards to protect your data, including:
Encrypted SSL (HTTPS) communication
Restricted access to personal data
Secure data storage and backups
While we take all reasonable measures, no online system is 100% secure. You acknowledge that data transmission over the internet carries inherent risks.
8. Your Privacy Rights (Under PIPEDA)
Under Canadian law, you have the right to:
Access your personal information we hold
Request correction of inaccurate or outdated data
Withdraw consent to data processing
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are violated
To exercise any of these rights, contact us at privacy@laserdevicerepair.ca.
We respond to verified requests within 30 days.
9. Data Storage and International Transfers
All personal data is stored on secure servers located in Canada.
If data must be transferred outside Canada (e.g., to cloud providers), we ensure that the recipient upholds comparable privacy protections as required by PIPEDA.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or business changes.
All revisions will be posted on this page with the updated effective date shown above.
11. Contact Information
Data Protection Officer (DPO)
📧 privacy@laserdevicerepair.ca
📞 +1 (343) 666 0042
🏢 100 King Street West, Suite 5600, Toronto, ON M5X 1C9, Canada
🌐 www.laserdevicerepair.ca
